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Warranty & Returns

100% Satisfaction Guarantee
We promise to provide our customers with the highest quality products, imprinted as you approved them, or we'll rerun your order.

Eligible Products
All new and unused products.

Our Policy
If there is a defect in the materials or workmanship of your products, we will offer a refund or replacement at our discretion. This guarantee is valid within 90 days after purchase, so long as the claim is made by the person or business that purchased the original products and proof of purchase is provided. It does not cover used products or damage that occurs because of abuse, normal wear and tear, or improper storage. It also does not cover slight imperfections (such as minor color variations between CMYK printed products) or cosmetic damages that do not affect the functionality of the product (such as scratches, creases, or bending). Any damage to or loss of materials contained in one of our products, loss of use, loss of time, or similar expenses are not covered under this warranty. For more information, please read the "Returns, Refunds, and Damaged Goods" section of our Terms of Use.

How to Submit a Claim
Within 90 days of your order date, send an email to our Print Project Team ( that includes:

  • Subject line: 90-Day Warranty
  • Digital images of your product’s defect (from as many different angles as possible)
  • A clear description of the problem 
  • The number of items affected 
  • Your invoice number

You’ll receive a response from us within 2 business days.

If we’re unable to verify your products’ defect over the phone or via email, we may require the products be returned to us before a determination is made. In this case, we’ll provide a prepaid return shipping label to you. Do not return products to us using your own shipping account; Drinkware Company will not reimburse clients for any return shipping costs under any circumstances.

Your refund or replacement products will be sent to you via ground shipping at no charge. It is at Drinkware Company's discretion on whether we provide a refund or replacements.

For more information, please call us directly at (248) 630-4343 between Monday - Friday, 9am - 6pm EST.